This is a simple construct for having potentially difficult conversations about what went wrong and deciding on a plan going forward.
1. Start with a Lean Coffee format to gather the topics of conversation.
2. As the group discusses each item, capture the pitfalls and possibilities on the board using a a two column chart with horizontal line having double arrows to signify looking back and looking forward. Label the first column PITFALLS and the second POSSIBILITIES.
3. End with Action Items on a matrix to the right of Possibilities labeled PLAN.